This means your order has been received, but not yet processed by our Customer Experience team into production. Usually orders will be processed within 2 - 3 working hours. If your order is at this stage for longer than that, we will have contacted you via the email address or phone number you've provided on your account. This will be if there is an issue with your order, whether it be the product you've ordered or, in most cases, an issue with the artwork not being received or a problem with the files. Please feel free to give us a call if your order has been at Pending Approval for more than 12 working hours and if you haven't received an email from us. It may go into your Junk/Spam folder, so be sure to check there first! Our phone number is 0113 243 5667.
Articles in this section
- How many badge pack designs do I need to select?
- Can you tell me how much a product weighs?
- Do you do any special offers/deals?
- How many of each design will I receive?
- Do you still have my artwork?
- There's a problem with my order
- I want more than 10 designs
- Can I change my address?
- Number of designs for colouring books, comics, zines etc
- How many sticker pack designs do I need to select?